Projectbeispiele

• "Compass does exactly what I need. Compass is the only company in the world that can do this"
  - C. Lemieux, Desjardins Bank
• "What I value most about Compass is the ability to provide very specific recommendations on how we can improve our performance." - R. Swadley, Royal Bank of Canada
• "Getting objective numbers showing savings achieved in the last three years was of great value. The organization has gone through a lot of growth, while staffing has stayed relatively flat. By looking at unit costs instead of total costs, we could see the true impact of decisions we made." - P. Gilbert, London Hospitals
• “Clear concise information .… trusted and well respected consultant. Totally impartial but fair and pragmatic.” – D. Mountjoy, Unipart Group of Companies
• "We had little understanding of the true value of the web services we were looking to outsource. This proxy bid provided us with excellent information on which to negotiate with our chosen supplier." - G. Ellis, Vodafone
• "We've paid back the cost of the study with their recommendations in just a few months. It's a process I would recommend to other CIOs." - K. Kalia, Direct Energy
• "Compass allowed us to correct perceptions and focus on areas for improvement." - D. Good, National Australia Group
• "Independent insight into key metrics was most valuable. Commentary and recommendations were practical and logical." - S. Morris, Wesleyan Insurance
• "Comparison to other companies was most valuable. We had an issue with the business thinking that our mainframe costs were out of line - the Compass study clearly showed from an objective source where we stood - it became a valuable communication tool for IT to show the business." - J. Dunbar, Aegon
• "The Compass process for documenting the service schedules is so thorough, I learned more about the subtle workings of our entire organization in 8 weeks than I have in over 20 years of working here." - J. Bachman, BC Hydro
• "Compass really understood how to measure IT value, and what type of metrics to use, and the best way to measure each area. That holistic view was very helpful." - B. Theiss, Freescale Semiconductor
• "We really valued the rigor with which the assessment was done. It was the most believable benchmark we have ever done. I had become jaded from past benchmarks where it seemed everyone was shown as top quartile and the results were just used to show upper management." - T. Teic, Dow Chemical
• "What sets Compass apart is its commitment to delivering real and lasting change, as opposed to quick but potentially mere short term wins, and I can think of no higher accolade than that." - R. Keanly, Old Mutual
• "We have built our improvement initiatives around Compass findings since 1997." - R. Swadley, Royal Bank of Canada
• "Own organization forced to reflection. Useful advice for improvements." - M. Roozekrans, Fortis
• "External confirmation that the work we are doing, our performance and achievements have been demonstrated to be very good in terms of the best companies metrics and absolute states." - J. Braithwaite, Eversheds LLP
• "Level of depth of analysis and the pertinence of the improvement recommendations." - G. Mourette, SSQ Financial Group
• "It was valuable information which provided us with a solid basis for our discussions with the supplier." - UK services company
• "The assurances that the information provided by Compass would be respected by our suppliers." - UK Government company
• "Understanding of scope and consultant knowledge of industry sector." - UK banking company
• "Quality and professionalism of the Compass staff. Value of the Compass database and being able to support our analysis and recommendations with facts". - NA Government organization
• "The consultant was able to respond to queries quickly and effectively and was very diplomatic." - P. Cooper, KPMG
• "The analysis validated the cost and quality of our operations through Compass' extensive benchmarking process. Being a global firm, they had access to data from around the world; it helped to have that level of analysis." - K. Kalia, Direct Energy
• "The impartial expertise and advice provided by Compass." - A. Jones, Marks & Spencer
• "Not only did this engagement assist one of our partners (Wyre Borough Council) but it helped present a very positive professional image of ICT Services at Lancashire County Council to very senior officers at Wyre." - B. Brown, Lancashire County Council, UK
• "By understanding and analyzing how our performance compared with world-class IT organizations, we hoped to identify specific opportunities to reduce costs, improve quality, and increase productivity. That's what continuous improvement is all about. The best keep finding ways to get better. When it comes to IT performance, if you rest on your achievements, it won't be long before you fall behind." - CTO, global retail franchise organization
• "We have a very thorough and detailed understanding of the price, quality, and productivity performance we've achieved," says the CTO. "As we formulate our business strategy, this understanding will help us plan and define performance goals moving forward." - CTO, global retail franchise organization
• “The Compass data was relevant, timely, and reliable, and provided me with a great deal of confidence in their results, analysis, and recommendations.” - K. Kalia, Direct Energy
• “In-depth review of key contract variables from contrasting agendas of three parties.” - R. Doherty, British Telecommunications
• “Professionalism of Compass team. Practical recommendations.” - R. Keanly, Old Mutual International
• “The ITIL workshop was great because it put into practice the theory of ITIL.” - P. Gilbert, St Joseph’s Health Centre
• “The report gave me more than just good news. The recommendations were actionable and provided valuable examples. I am glad to have a report that gives me something to do and reasons for doing it. The study showed that by looking at unit costs instead of total costs, we could see the true impact of decisions we made over the last three years. The study also demonstrated on-going operational savings from initiatives that were initially put in place for one-time savings – this was an unexpected benefit.” - P. Gilbert, St Joseph’s Health Centre
• “Structure of the project and the methodology was invaluable in making the [outsourcing] decision and ensuring that we gained a holistic understanding of all factors to consider. We are very happy with Compass. You did an excellent job and we would highly recommend you to others.” - G. Georgiadis, Capital Health, North America
• “Professionalism and ability to be excellent consultants and handle questions when they are put forward.” - L. Hayward, Shell
• “Compass was there to guide us through the minefields and pitfalls that we would most likely have stumbled into. I am totally convinced that we would not have nearly as good a final agreement and process for moving forward if we had not worked with Compass." - J. Bachman, BC Hydro
• “Facts as well as a candid opinion around the ... deal. Flexibility in using Compass methodology.” - UK sourcing engagement.
• “The depth of experience of the consultants and the maturity of the Intellectual Capital being brought to bear. Very professional – but still flexible.” - UK insurance company
• “The timescales were almost impossible! The work was delivered earlier than I could expect and given timescales, to very high quality!” - UK desktop sourcing engagement
• “An excellent piece of work with valuable recommendations which we will be progressing. Final report was faultless.” - UK insurance company.
• “The professional and flexible approach of all involved.” - UK bank
• “The potential to negotiate savings as a result of the study is significant. Negotiation now in progress.” - North American petrochemical company
• “Depth of data was good. Timing good and Compass was very responsive. Data and assistance to understand ...” - North American sourcing engagement
• “Compass provided access to analysts who were knowledgeable of the IT industry and willing to spend any amount of time answering questions about the methodology, analysis and assumptions in connection with Compass work.” - North American telecom company
• “Insight into our questions and improvement opportunities. Some of the performance sheets were used in an IT review with the President and this enhanced IT’s position within the company.” - North American automotive company
• “Professionalism of your staff; the amount of work completed in the timeframe.” - North American manufacturing company
• “Market comparison, in particular analysis by drilling down into costs.” - German services company
• “This business relationship between Compass and Old Mutual is successful because it is a partnership. Compass has become part of the business, and is working with Old Mutual, rather than for it. - R. Keanly, Old Mutual
• “We have had mixed results in working with consultants, but the Compass way of working means that it has gained a better understanding of the challenges we face than others we’ve worked with. It is the first consultancy where the delivery has exceeded the sales hype.” - R. Keanly, Old Mutual
• “Throughout our engagement with Compass we have addressed systemic issues using a methodology that would guarantee the delivery of sustainable results.” - R. Keanly, Old Mutual
• “We were struggling with how to get started with outsourced benchmarking and were trying to take on too much at once. Compass provided a path that was meaningful in terms of providing results very quickly and at a reasonable cost.”. - North American manufacturer
• “Compass focused on the important issues and answered the questions we wanted answered.” - M. Philipp, Toronto Dominion
• “The market rate data provided allowed us to negotiate from a much stronger position. This also created a atmosphere of objectivity which helped keep the negotiations civil.” - T. Beaver, Money Services
• “Compass provided a fact-based confirmation of our gut level perspective.” - North American services company