Benchmarking

An effective approach to negotiating telecom services contracts requires knowledge of existing usage and prices, as well as detailed understanding of market rates and competitive pressures. This Compass article examines how to approach a renegotiation with an incumbent service provider, and how and when to determine that a switch to a new vendor is in order.

Benchmarking analyses of IT and business operations can be applied in a variety of ways. This article examines three approaches to using benchmarks: to improve IT operations; to enhance business processes; and to provide a roadmap to a fundamental change in the operating model.

Compass conducted a comparative analysis of a leading North American insurer’s Application Development operations, focusing on cost, quality, time-to-market.

The mortgage unit of a major North American bank engaged Compass to analyze its loan application processing and account servicing operations. Specific objectives: baseline existing performance, define actions to drive immediate benefits, and chart a path towards long-term transformation.

Businesses have used benchmarking and comparative analysis to drive continuous improvement in IT performance and efficiency. Yet, achieving significant performance gains through measurement and management of Application Development/Maintenance (AD/M) activities continues to challenge many organizations.