Outsourcing Strategy

A global services company engaged Compass to evaluate its sourcing strategy and assist in the devleopment and implementation of a plan to transition to a mulit-vendor sourcing model. Compass' recommendations included evaluations and ratings of specific service provider capabilities.

Repatriation is gaining favor in some circles, but client organizations should be wary of rushing into a decision to take services back in-house. This Compass article examines both immediate and long-term consderations to address when undertaking a repatriation initiative.  

Current market conditions are having a dramatic impact on how outsourcing contracts are negotiated and structured. This Compass article examines how top-performing organizations are developing new approaches to sourcing management to align strategy and operations and ensure value over the life of their contracts.

Conventional wisdom states that the end of a contract term is an ideal time for client organizations to drive improvements in rates and services. This Compass article examines the issues and challenges surrounding sourcing negotiations at the end of the contract term and outlines five strategies to optimize benefits and drive improvement from the renegotiation process.

A leading global manufacturer engaged Compass to analyze the pricing, productivity and quality of outsourced Desktop and Help Desk services. Compass gauged the market competitiveness of pricing and staffing levels, and provided consultation on future onshore and offshore sourcing options.