Insurance
The insurance industry today faces a wide range of challenges. Linear management of costs and quality of service is no longer sufficient. Executives must now optimise across a range of measures such as cost per policy, embedded value, customer satisfaction, and market share - all under the watchful eye of an increasingly aware consumer and marketplace.
The continuous improvement of operational efficiency is essential. Specifically, the application of information technology as an enabler of business operations has been recognised as a way to optimise key processes. However, these initiatives often fall short of their goals, and many executives remain sceptical regarding technology's ability to deliver operational benefit.
Compass works with insurers to develop and implement improvement initiatives that significantly enhance the efficiency of back office operations and contribute directly to bridging the gap between strategic goals and operational practices. Initiatives ensure that identified opportunities are expressed in a quantifiable and actionable way so that benefits are realised.