Business and IT Fusion
While CIOs face continuing pressure to reduce costs, many organisations have driven efficiency gains in IT delivery as far as possible. Today, executives are increasingly concerned with analysing IT's contribution to business performance. This represents a shift from supply-side management to a demand management perspective where IT resources are tied to business usage.
The Compass Business and IT Fusion Service provides an understanding of how, where, and at what cost IT systems interface with the business transactions they support. While measuring IT cost as a percentage of revenue or sales yields limited value, we provide insight into the total cost to complete a business transaction, as well as what proportion of that cost is allotted to IT. This allows the organisation to manage IT consumption, and to drive down the total cost of that transaction by utilising IT more effectively.
Using the Compass Fact Based Consulting®, Compass maps IT directly to business processes and transactions, providing a common language by describing IT services in business terms. This establishes a foundation for undertaking initiatives such as business process optimisation, and provides an auditable link of business volume and service to IT usage and cost.
Business executives have historically had little understanding, influence, or control over IT costs, and have puzzled over why IT spend increases while unit costs decline year on year. Growing business usage of IT has been driven by increased service requirements and enhanced functionality. Compass provides the critical link between the drivers of IT volume and business value.