“We have partnered with Compass for several years and this has resulted in a higher level of confidence that our business operations are well-understood by those doing the analysis. The year-over-year historical results have enabled us to compare performance improvements over the long term.” Price Waterhouse Coopers

Compass IT performance management builds understanding of how improvement programs support strategic goals, and provides a common language to communicate performance throughout the business.

• Service catalogues provide transparency into the cost and quality of IT services delivered
• Performance dashboards monitor key performance indicators of financial and operational performance, assess the impact of past change initiatives, identify potential problem areas, and link operational effectiveness to financial performance
• Governance advisory defines appropriate leadership and management roles and responsibilities
• Process improvement assessments quantify the benefits of investments in ITIL programs, CMM initiatives, and other quality enhancement activities