Operational Excellence
Today's business organisations confront myriad opportunities and challenges. They must create and exploit new opportunities by taking new products to market quickly and profitably. At the same time, existing consumer strongholds must be protected from competitive threats. The overriding imperative: to maximise shareholder return through control and optimisation of the bottom line. To succeed in this competitive landscape, executives must constantly match agility and speed with cost constraint and focus.
The Compass Operational Excellence Service applies the Compass Fact Based Consulting® approach to business operations, resulting in reduced costs, increased productivity, enhanced access to innovation, improvement of critical processes, and better return on technology investments.
We start with a comprehensive baseline measurement of operational cost, service quality, and personnel productivity at a granular level. In the context of comparative organisational and industry standards, we then analyse IT systems and - where appropriate - key business processes. Through this analysis, we determine whether performance levels are market competitive. Where performance falls short, we identify root causes of problems and define specific actions to take, and manage the change process to ensure gains are achieved.
Traditional analyses view IT and business operations as discrete entities. Compass goes further and identifies linkages between processes and underlying IT systems, making it possible to quantify and enhance IT's value contribution. By understanding the specific linkages between IT systems and operational efficiency, Compass identifies how and where - and whether - IT investment contributes to business performance.
Compass delivers a cross-functional, integrated analysis that considers the cost, quality, volume, productivity, and cycle times involved in overall business activity. The result is a more comprehensive understanding of performance issues and the realisation of a new level of operational benefits.