Compass - Lasting Performance Improvement

Banking

• High Stakes for Mortgage Operations Analyses of mortgage environments show that improvement initiatives yield significant benefits.
• Four Big Offshoring Mistakes (And How to Avoid Them) When implementing offshoring initiatives, many organizations mistakenly focus on short-term cost savings.
• Banks risk drop in profits from payments operations, according to new study Low percentage failure rates for payments processing are disguising a steady erosion in trading profits for banks’ payments operations, according to analysis of European banks by Compass Management Consulting.
• A Rock and a Hard Place Mortgage executives responsible for managing business operations must make a compelling case for investment in innovation.
• Keeping Customers - and Keeping Them Happy What is the cost, in terms of customer confidence and satisfaction, of an outage or breakdown in an online banking system? How can the infrastructure needed to support online banking be managed to deliver the needed quality and reliability at a reasonable cost?
• The Seven Deadly Sins of Offshoring Offshoring of business operations clearly offers the potential for significant cost savings. However, evidence indicates that organizations are not maximizing the financial benefits of offshoring.

Business Contact Center

• High Stakes for Mortgage Operations Analyses of mortgage environments show that improvement initiatives yield significant benefits.
• Utilities Use Benchmarking to Drive Operational Improvement Benchmark initiatives focused on IT and business processes are helping North American utilities respond to increasing pressure to demonstrate operational transparency and efficiency.
• The Call Center: Barometer of Enterprise Performance The Business Contact Center can play a critical role in adding value by identifying the source of problems.

Insurance

• Evolving Approaches to IT and Business Operations Linking information systems to business operations enables a new level of performance improvement.
• The Seven Deadly Sins of Offshoring Offshoring of business operations clearly offers the potential for significant cost savings. However, evidence indicates that organizations are not maximizing the financial benefits of offshoring.

IT

• Aligning Storage Strategies to Business Requirements Demand for storage resources is growing exponentially. Businesses need to take a strategic approach to managing this critical area of operations.
• Utilities Use Benchmarking to Drive Operational Improvement Benchmark initiatives focused on IT and business processes are helping North American utilities respond to increasing pressure to demonstrate operational transparency and efficiency.
• A Rock and a Hard Place Mortgage executives responsible for managing business operations must make a compelling case for investment in innovation.
• Results Count Recorded Webcast: Applying metrics and comparative analysis to enable competitive advantage.
• Sourcing Reality Check Recorded Webcast: Adjusting sourcing relationships to new business requirements.
• Penny Wise, Pound Foolish IT's traditional focus on cost efficiency can ultimately drive waste. The portfolio approach to application management can enhance business value.
• The Money Pit: Managing Application Development Recorded Webcast: New approaches to strategically managing business applications.
• Tendering With Teeth The "Proxy Bid" is emerging as an effective tool in managing sourcing relationships.
• Calculating Return on IT Investment Quantifying the business benefits of an IT initiative requires planning, considering alternatives, and asking some basic questions.
• Outsourcing Contract Options Renew, rebid, or repatriate? How to decide as contract termination approaches.
• Making Metrics Matter Benchmarking and comparative analysis can gauge operational performance. Root cause analysis is essential to driving improvement.
• Eyes to the Future Incorporating trend data and forecast scenarios into change planning make it possible to define resource requirements of different business strategies.
• The Seven Deadly Sins of Offshoring Offshoring of business operations clearly offers the potential for significant cost savings. However, evidence indicates that organizations are not maximizing the financial benefits of offshoring.
• The Power and the Pain of Outsourcing Benchmarks Maximizing sourcing value is an ongoing management challenge. Contractual clauses to evaluate services can be a win/win proposition.
• Aim Low Optimizing IT's value contribution requires digging deep into business processes.
• Offshore Up Close Top Indian developers offer world-class capabilities and talent. But offshoring raises a host of new management challenges, and requires careful planning and oversight.

Sourcing

• Aligning Storage Strategies to Business Requirements Demand for storage resources is growing exponentially. Businesses need to take a strategic approach to managing this critical area of operations.
• Four Big Offshoring Mistakes (And How to Avoid Them) When implementing offshoring initiatives, many organizations mistakenly focus on short-term cost savings.
• Sourcing Reality Check Recorded Webcast: Adjusting sourcing relationships to new business requirements.
• Tendering With Teeth The "Proxy Bid" is emerging as an effective tool in managing sourcing relationships.
• Outsourcing Contract Options Renew, rebid, or repatriate? How to decide as contract termination approaches.
• The Seven Deadly Sins of Offshoring Offshoring of business operations clearly offers the potential for significant cost savings. However, evidence indicates that organizations are not maximizing the financial benefits of offshoring.
• The Power and the Pain of Outsourcing Benchmarks Maximizing sourcing value is an ongoing management challenge. Contractual clauses to evaluate services can be a win/win proposition.
• Offshore Up Close Top Indian developers offer world-class capabilities and talent. But offshoring raises a host of new management challenges, and requires careful planning and oversight.

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