Compass - Lasting Performance Improvement

Banking

• High Stakes for Mortgage Operations Analyses of mortgage environments show that improvement initiatives yield significant benefits.
• Four Big Offshoring Mistakes (And How to Avoid Them) When implementing offshoring initiatives, many organizations mistakenly focus on short-term cost savings.
• Banks risk drop in profits from payments operations, according to new study Low percentage failure rates for payments processing are disguising a steady erosion in trading profits for banks’ payments operations, according to analysis of European banks by Compass Management Consulting.
• A Rock and a Hard Place Mortgage executives responsible for managing business operations must make a compelling case for investment in innovation.
• The Seven Deadly Sins of Offshoring Offshoring of business operations clearly offers the potential for significant cost savings. However, evidence indicates that organizations are not maximizing the financial benefits of offshoring.

Insurance

• Evolving Approaches to IT and Business Operations Linking information systems to business operations enables a new level of performance improvement.
• The Seven Deadly Sins of Offshoring Offshoring of business operations clearly offers the potential for significant cost savings. However, evidence indicates that organizations are not maximizing the financial benefits of offshoring.

IT

• Aligning Storage Strategies to Business Requirements Demand for storage resources is growing exponentially. Businesses need to take a strategic approach to managing this critical area of operations.
• Utilities Use Benchmarking to Drive Operational Improvement Benchmark initiatives focused on IT and business processes are helping North American utilities respond to increasing pressure to demonstrate operational transparency and efficiency.
• A Rock and a Hard Place Mortgage executives responsible for managing business operations must make a compelling case for investment in innovation.
• Results Count Recorded Webcast: Applying metrics and comparative analysis to enable competitive advantage.
• Tendering With Teeth The "Proxy Bid" is emerging as an effective tool in managing sourcing relationships.
• Outsourcing Contract Options Renew, rebid, or repatriate? How to decide as contract termination approaches.
• The Seven Deadly Sins of Offshoring Offshoring of business operations clearly offers the potential for significant cost savings. However, evidence indicates that organizations are not maximizing the financial benefits of offshoring.
• The Power and the Pain of Outsourcing Benchmarks Maximizing sourcing value is an ongoing management challenge. Contractual clauses to evaluate services can be a win/win proposition.
• Aim Low Optimizing IT's value contribution requires digging deep into business processes.
• Offshore Up Close Top Indian developers offer world-class capabilities and talent. But offshoring raises a host of new management challenges, and requires careful planning and oversight.

Business Contact Center

• High Stakes for Mortgage Operations Analyses of mortgage environments show that improvement initiatives yield significant benefits.
• Utilities Use Benchmarking to Drive Operational Improvement Benchmark initiatives focused on IT and business processes are helping North American utilities respond to increasing pressure to demonstrate operational transparency and efficiency.

Sourcing

• Aligning Storage Strategies to Business Requirements Demand for storage resources is growing exponentially. Businesses need to take a strategic approach to managing this critical area of operations.
• Four Big Offshoring Mistakes (And How to Avoid Them) When implementing offshoring initiatives, many organizations mistakenly focus on short-term cost savings.
• Tendering With Teeth The "Proxy Bid" is emerging as an effective tool in managing sourcing relationships.
• Outsourcing Contract Options Renew, rebid, or repatriate? How to decide as contract termination approaches.
• The Seven Deadly Sins of Offshoring Offshoring of business operations clearly offers the potential for significant cost savings. However, evidence indicates that organizations are not maximizing the financial benefits of offshoring.
• The Power and the Pain of Outsourcing Benchmarks Maximizing sourcing value is an ongoing management challenge. Contractual clauses to evaluate services can be a win/win proposition.
• Offshore Up Close Top Indian developers offer world-class capabilities and talent. But offshoring raises a host of new management challenges, and requires careful planning and oversight.