Performance Management
Organizations committed to operational excellence and continuous improvement recognize the need to monitor existing performance levels. This capability makes it possible to assess the impact of past change initiatives, identify potential problem areas, and define priorities for the future.
The Compass Performance Management Service leverages the Compass Fact Based Consulting® approach to apply a variety of tools and methods to help organizations effectively gauge performance, communicate within and across organizations within the enterprise, and continually assess and refine processes. These capabilities enable a deeper understanding of how ongoing improvement programs impact progress toward strategic goals, and how and where new initiatives can be targeted to maximize benefits.
Performance Dashboards allow clients to monitor key indicators of both financial and operational performance, providing a concise view of key performance indicators (KPIs) and linking financial performance to operational effectiveness.
Process Improvement Assessments quantify the benefits of investments in ITIL programs, CMM initiatives, and other quality enhancement activities.
Service Catalogues provide transparency into the cost and quality of IT services delivered, so that the business can compare how an in-house IT organization compares to sourcing alternatives. These also allow the business to practice demand management, by understanding how adjusting their consumption of resources will affect costs.
Governance Techniques define leadership and management roles and responsibilities, and facilitate communication between business units, providing insight into drivers of business process performance.