"We really valued the rigor with which the assessment was done. It was the most believable benchmark we have ever done. I had become jaded from past benchmarks where it seemed everyone was shown as top quartile and the results were just used to show upper management." Dow Chemical

Compass IT performance management builds understanding of how improvement programs support strategic goals, and provides a common language to communicate performance throughout the business.

• Service catalogues provide transparency into the cost and quality of IT services delivered
• Performance dashboards monitor key performance indicators of financial and operational performance, assess the impact of past change initiatives, identify potential problem areas, and link operational effectiveness to financial performance
• Governance advisory defines appropriate leadership and management roles and responsibilities
• Process improvement assessments quantify the benefits of investments in ITIL programs, CMM initiatives, and other quality enhancement activities